-> DOWNLOAD FORMS
COMPLAINT FORM
Customer Details:
First and last name: ____________________________
Email address: ____________________________
Phone number (optional): ____________________________
Mailing address: ____________________________
Purchase Details:
Order number: ____________________________
Date of purchase: ____________________________
Subscription type / Product: ____________________________
Description of the Issue:
(Describe the issue in detail, e.g., lack of access to materials, technical issues, content not matching the description. Include any relevant details.)
Customer Request:
(Optionally indicate your preferred solution, e.g., restoration of access, other actions.)
Attachments (if applicable):
Proof of purchase (e.g., invoice, payment confirmation)
Other documents or screenshots related to the complaint
Date and Signature:
Date of complaint submission: ____________________________
Customer signature (in case of a written submission): ____________________________
Instructions for Submitting a Complaint:
The completed complaint form should be sent:
Electronically to the address: ____________________________
Or by post to the address: ____________________________
The Seller will consider the complaint within the timeframe specified in the Terms and Conditions and will inform the Customer of the outcome electronically or in writing, according to the Customer's preference.
WITHDRAWAL FROM CONTRACT FORM
Customer Details:
First and last name: ____________________________
Email address: ____________________________
Phone number (optional): ____________________________
Mailing address: ____________________________
Purchase Details:
Order number: ____________________________
Date of purchase: ____________________________
Subscription type / Product: ____________________________
Statement of Withdrawal from the Contract:
Pursuant to Article 27 of the Consumer Rights Act of May 30, 2014, I hereby give notice of withdrawal from the contract concluded on: ____________________________.
Customer Signature (in case of a written submission): (date and signature)
Attachments (if required):
Proof of purchase (e.g., invoice, payment confirmation)
Instructions for Submitting a Withdrawal:
The completed withdrawal form should be sent:
Electronically to the address: ____________________________
Or by post to the address: ____________________________
NOTE:
The withdrawal form applies exclusively to products covered by the right of withdrawal. In the case of digital content not delivered on a tangible medium, the Customer loses the right of withdrawal once the performance of the service has begun pursuant to Article 38(13) of the Consumer Rights Act.
ILLEGAL CONTENT REPORT FORM
Reporting Person's Details
(First and last name as well as contact details are optional. In case of an anonymous report, follow-up contact will not be possible.)
First and last name: ____________________________
Email address: ____________________________
Phone number (optional): ____________________________
Mailing address (optional): ____________________________
Description of the Reported Content Location of content on the Website:
(Provide the exact location where the reported content is found, e.g., website link, username, publication date, section name on the Website.)
Type of content:
(Specify whether these are comments, reviews, photos, videos, posts, or other types of materials.)
Description of the reported content:
(Specify what content raises your objections. Describe the nature of the reported content in detail, including its content and objectionable elements.)
Reason for report:
(Indicate what the infringement consists of – e.g., copyright infringement, defamation, offensive nature, non-compliance with the Terms and Conditions, non-compliance with legal provisions.)
Legal provisions or Terms and Conditions provisions that may have been infringed:
(If you know specific laws or regulations, indicate them here.)
Additional information:
(Provide additional details that may help process the report, e.g., context of publication, whether the content was published repeatedly, etc.)
Attachments
Screenshots of the reported content:
(Attach screenshots or other evidence displaying the reported content.)
Other evidentiary materials:
(Indicate additional evidence that may help process the report.)
Reporting Person's Statement
I declare that the reported content is, in my opinion, unlawful or in violation of the provisions of the Website's Terms and Conditions. I confirm that the information provided is correct to the best of my knowledge and that this report is made solely for the purpose of removing content that infringes law or regulations.
Date of report: ____________________________
Reporting person's signature (if the report is in writing): ____________________________
Reporting Instructions
Methods of submission:
The completed form can be sent electronically to the address:
[]; or by post to the address: [];
Next steps:
Upon receipt of the report, the Seller will verify it within the timeframe specified in the Terms and Conditions. In the event of a confirmed infringement, the Seller will take appropriate action, such as:
Feedback:
If the report includes contact details, the Seller will inform the reporting person of the outcome of the verification and the actions taken.