Returns, Contract Withdrawal, and Complaints Policy
§ 1 INTRODUCTORY PROVISIONS
These Regulations lay down the rules for contract withdrawal, returns, and the submission of complaints by Consumers purchasing goods in the Online Store operated by THE FUTURE IS HERS sp. z o.o. with its registered office at ul. Śląska 47a/13, 70-431 Szczecin.
These Regulations have been drafted in accordance with the Act of 30 May 2014 on Consumer Rights and other applicable legal provisions.
§ 2 RIGHT OF WITHDRAWAL FROM THE CONTRACT
The Consumer has the right to withdraw from a distance sales contract within 14 days without giving any reason.
The 14-day period is calculated from the day on which the Consumer, or a third party indicated by the Consumer, takes physical possession of the goods.
To exercise the right of withdrawal, the Consumer is required to submit a statement of withdrawal from the contract to the Seller. For this purpose, the Consumer may use the contract withdrawal form.
The statement may be sent electronically to the following email address: hello@hibestie.eu or in writing to the Seller's address.
Upon submitting the statement, the Consumer is obliged to return the goods to the Seller's address without delay, and no later than within 14 days.
The refund of payments will take place within 14 days from the date of receipt of the returned goods or proof of their return—whichever event occurs first.
§ 3 LIMITATIONS ON THE RIGHT OF WITHDRAWAL – HYGIENE PRODUCTS
Pursuant to Article 38(5) of the Act on Consumer Rights, the right of withdrawal does not apply to goods delivered in a sealed package which cannot be returned after opening due to health protection or hygiene reasons.
Hygiene products—including menstrual discs—may only be returned if the packaging is: a) factory-sealed,
b) intact,
c) complete.
Opening the packaging of a hygiene product results in the loss of the right to withdraw from the contract.
§ 4 RETURNS
Returns should be sent to the following address: THE FUTURE IS HERS sp. z o.o., ul. Śląska 47a/13, 70-340 Szczecin.
The cost of returning the goods shall be borne by the Consumer.
The Consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish the nature, characteristics, and functioning of the product.
§ 5 COMPLAINTS
The Consumer has the right to file a complaint if the purchased goods are non-compliant with the contract.
The complaint should include a description of the non-compliance, contact details, and proof of purchase.
Complaints should be sent to the email address hello@hibestie.eu or by post to the Seller's address.
The Seller shall consider the complaint within 14 days of receiving it.
If the complaint is accepted, the Consumer may request: a) repair of the goods,
b) replacement of the goods,
c) a price reduction,
d) withdrawal from the contract—if the defect is material.
The Seller will inform the Consumer of the decision and further steps via electronic communication.
§ 6 FINAL PROVISIONS
These Regulations are effective as of the moment they are posted on the Store's website.
In matters not regulated herein, the provisions of Polish law and the Store's General Terms and Conditions shall apply.